Zendesk
Enables reading and writing Zendesk tickets, including searching, fetching comments, posting replies and internal notes, setting ticket status, assigning tickets, logging time, and formatting tickets as Markdown issue drafts for handoff to GitLab, Gi
What is Zendesk?
Zendesk is a Model Context Protocol (MCP) server that allows AI assistants like Claude, Cursor, and VS Code to enables reading and writing zendesk tickets, including searching, fetching comments, posting replies and internal notes, setting ticket status, assigning tickets, logging time, and formatting tickets ...
Enables reading and writing Zendesk tickets, including searching, fetching comments, posting replies and internal notes, setting ticket status, assigning tickets, logging time, and formatting tickets as Markdown issue drafts for handoff to GitLab, Gi
This server falls under the Business Applications category on MCPgee, the world's largest MCP server directory with 33,000+ servers.
Features
- Enables reading and writing Zendesk tickets, including searc
Use Cases
Maintainer
Works with
Installation
NPM
npx -y zendeskPIP
pip install zendesk-mcpManual Installation
npx -y zendeskConfiguration
Configuration Details
claude_desktop_config.json
Performance
Response Metrics
Resource Usage
How to Set Up and Use Zendesk
The Zendesk MCP Server provides a full-featured integration between AI assistants and Zendesk, the widely-used customer support platform. It exposes tools for fetching, creating, updating, and commenting on tickets, plus access to the entire Zendesk Help Center knowledge base as an MCP resource. Specialized prompts for ticket analysis and response drafting make it particularly useful for support teams who want AI assistance triaging and responding to customer issues without leaving their AI interface.
Prerequisites
- Python 3.10 or later and uv package manager installed
- A Zendesk account with API access enabled
- Your Zendesk subdomain, agent email address, and an API token (generated in Zendesk Admin > Apps and Integrations > Zendesk API)
- An MCP-compatible client such as Claude Desktop
Clone the repository
Clone the zendesk-mcp-server repository to your local machine.
git clone https://github.com/reminia/zendesk-mcp-server.git
cd zendesk-mcp-serverCreate the virtual environment and install dependencies
Use uv to set up the Python virtual environment and install all dependencies.
uv venv && uv pip install -e .Configure Zendesk credentials
Copy the example environment file and fill in your Zendesk subdomain, agent email, and API token. The API token is generated in Zendesk Admin > Apps and Integrations > Zendesk API > API Tokens.
cp .env.example .env
# Edit .env:
# ZENDESK_SUBDOMAIN=your-subdomain
# [email protected]
# ZENDESK_API_KEY=your-api-tokenConfigure Claude Desktop
Add the server to claude_desktop_config.json. The server is run via uv pointing to your local clone directory.
{
"mcpServers": {
"zendesk": {
"command": "uv",
"args": [
"--directory",
"/path/to/zendesk-mcp-server",
"run",
"zendesk"
]
}
}
}Restart Claude Desktop and test
Restart Claude Desktop. Ask it to fetch your latest Zendesk tickets to confirm the connection is working.
Zendesk Examples
Client configuration
Claude Desktop configuration for the Zendesk MCP server running via uv from a local clone.
{
"mcpServers": {
"zendesk": {
"command": "uv",
"args": [
"--directory",
"/Users/yourname/zendesk-mcp-server",
"run",
"zendesk"
]
}
}
}Prompts to try
Sample prompts for ticket management, triage, and response drafting.
- "Show me the 10 most recent open Zendesk tickets"
- "Get all comments on ticket 12345"
- "Create a new ticket with subject 'Login page is down' and priority urgent"
- "Post a public reply to ticket 9876 saying the issue has been escalated to engineering"
- "Update ticket 11111 status to pending and assign it to agent ID 456"
- "Analyze ticket 7890 and draft a professional response addressing the customer's concerns"Troubleshooting Zendesk
Authentication fails with 401 errors
Verify all three credentials in your .env file: ZENDESK_SUBDOMAIN (just the subdomain, not the full URL), ZENDESK_EMAIL (the agent's email address), and ZENDESK_API_KEY (the API token, not your password). Token-based auth uses email/token format — ensure API token access is enabled in Zendesk Admin settings.
uv command not found when starting the server
Install uv with 'curl -LsSf https://astral.sh/uv/install.sh | sh' or 'pip install uv'. Ensure it is on your PATH. Alternatively, use 'pip install zendesk-mcp' and switch to a uvx-based invocation or direct Python execution.
Help Center knowledge base resource returns empty content
The zendesk://knowledge-base resource requires that your Zendesk plan includes Help Center and that articles are published. Verify Help Center is enabled in your Zendesk Admin and that at least some articles are in 'Published' state.
Frequently Asked Questions about Zendesk
What is Zendesk?
Zendesk is a Model Context Protocol (MCP) server that enables reading and writing zendesk tickets, including searching, fetching comments, posting replies and internal notes, setting ticket status, assigning tickets, logging time, and formatting tickets as markdown issue drafts for handoff to gitlab, gi It connects AI assistants to external tools and data sources through a standardized interface.
How do I install Zendesk?
Install via npm with the command: npx -y zendesk. Then add the server configuration to your AI client's JSON config file (e.g., claude_desktop_config.json or .cursor/mcp.json).
Which AI clients work with Zendesk?
Zendesk works with all major MCP-compatible AI clients including Claude Desktop, Claude Code, Cursor, VS Code (GitHub Copilot), Windsurf, and Cline.
Is Zendesk free to use?
Yes, Zendesk is open source and available under the Apache 2.0 license. You can use it freely in both personal and commercial projects.
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