ServiceNow MCP
The most advanced & comprehensive ServiceNow MCP server — 150+ production-ready tools across 17 modules (ITSM, ITOM, HRSD, CSM, SecOps, GRC, Agile, ATF, Flow Designer, Now Assist, and more). Supports multi-instance management, four-tier permission co
What is ServiceNow MCP?
ServiceNow MCP is a Model Context Protocol (MCP) server that allows AI assistants like Claude, Cursor, and VS Code to most advanced & comprehensive servicenow mcp server — 150+ production-ready tools across 17 modules (itsm, itom, hrsd, csm, secops, grc, agile, atf, flow designer, now assist, and more). supports mult...
The most advanced & comprehensive ServiceNow MCP server — 150+ production-ready tools across 17 modules (ITSM, ITOM, HRSD, CSM, SecOps, GRC, Agile, ATF, Flow Designer, Now Assist, and more). Supports multi-instance management, four-tier permission co
This server falls under the Business Applications category on MCPgee, the world's largest MCP server directory with 33,000+ servers.
Features
- The most advanced & comprehensive ServiceNow MCP server — 15
Use Cases
Maintainer
Works with
Installation
NPM
npx -y @aartiq/servicenow-mcpManual Installation
npx -y @aartiq/servicenow-mcpConfiguration
Configuration Details
claude_desktop_config.json
Performance
Response Metrics
Resource Usage
How to Set Up and Use ServiceNow MCP
ServiceNow MCP is the most comprehensive ServiceNow integration for AI clients, providing 150+ production-ready tools across 31+ modules including ITSM, ITOM, HRSD, CSM, SecOps, GRC, Agile, ATF, Flow Designer, Now Assist, and more. It supports multi-instance management, four-tier permission controls (read-only through scripting), and role-based tool filtering — making it suitable for service desk agents, platform developers, and enterprise architects alike. Teams can create incidents, manage change requests, run ATF tests, and write business rules entirely through natural language conversation.
Prerequisites
- Node.js 18+ and npm installed
- A ServiceNow instance URL (e.g. https://yourcompany.service-now.com)
- ServiceNow credentials: username/password for basic auth, or OAuth client ID and secret
- Appropriate ServiceNow roles for the operations you plan to perform (admin for scripting, itil for ITSM)
- Claude Desktop, Claude Code, or another MCP-compatible client
Install the ServiceNow MCP package
Install the package globally and run the interactive setup wizard to configure your instance.
npm install -g @aartiq/servicenow-mcp
npx @aartiq/servicenow-mcp setupConfigure environment variables
Set the required authentication variables. Basic auth is the simplest approach; OAuth is recommended for production.
SERVICENOW_INSTANCE_URL=https://yourcompany.service-now.com
SERVICENOW_AUTH_METHOD=basic
SERVICENOW_BASIC_USERNAME=your-username
SERVICENOW_BASIC_PASSWORD=your-passwordAdd the server to Claude Desktop configuration
Edit claude_desktop_config.json to register the ServiceNow MCP server with your instance credentials.
{
"mcpServers": {
"servicenow": {
"command": "npx",
"args": ["-y", "@aartiq/servicenow-mcp"],
"env": {
"SERVICENOW_INSTANCE_URL": "https://yourcompany.service-now.com",
"SERVICENOW_AUTH_METHOD": "basic",
"SERVICENOW_BASIC_USERNAME": "your-username",
"SERVICENOW_BASIC_PASSWORD": "your-password"
}
}
}
}Enable write permissions (optional)
By default the server runs in read-only mode. Set permission flags to enable create/update operations, CMDB writes, or scripting.
WRITE_ENABLED=true
CMDB_WRITE_ENABLED=true
SCRIPTING_ENABLED=true
NOW_ASSIST_ENABLED=trueApply a role-based tool package (optional)
Use MCP_TOOL_PACKAGE to restrict the tool set to only what a specific role needs, reducing noise and improving safety.
MCP_TOOL_PACKAGE=service_deskRestart Claude Desktop and verify
Restart Claude Desktop and ask it to list open P1 incidents to confirm the connection is working.
ServiceNow MCP Examples
Client configuration
Full Claude Desktop configuration for ServiceNow MCP with write permissions enabled and service_desk role package.
{
"mcpServers": {
"servicenow": {
"command": "npx",
"args": ["-y", "@aartiq/servicenow-mcp"],
"env": {
"SERVICENOW_INSTANCE_URL": "https://yourcompany.service-now.com",
"SERVICENOW_AUTH_METHOD": "basic",
"SERVICENOW_BASIC_USERNAME": "admin",
"SERVICENOW_BASIC_PASSWORD": "your-password",
"WRITE_ENABLED": "true",
"MCP_TOOL_PACKAGE": "service_desk"
}
}
}
}Prompts to try
Example prompts spanning ITSM, change management, scripting, and ATF modules.
- "Show me all open P1 incidents assigned to the Network Operations group"
- "Create a normal change request for deploying the new API gateway to production on Friday"
- "List all client scripts on the incident table and flag any that use eval()"
- "Create a UI action button called 'Escalate to L3' on the incident form"
- "Run the ATF test suite for the Change Management module and report failures"
- "Show me all REST Message definitions connecting to external APIs"Troubleshooting ServiceNow MCP
Authentication fails with 401 Unauthorized
Verify SERVICENOW_INSTANCE_URL does not have a trailing slash and that the username/password are correct. For OAuth, ensure SERVICENOW_AUTH_METHOD=oauth and that client credentials are set. Also confirm the user account is not locked in ServiceNow.
Write operations fail with 'permission denied' errors
Set WRITE_ENABLED=true in your environment. Additionally, ensure the ServiceNow user has the required roles: 'itil' for ITSM operations, 'admin' for scripting (when SCRIPTING_ENABLED=true), and 'cmdb_read' + 'cmdb_write' for CMDB changes.
Too many tools visible — hard to navigate
Set MCP_TOOL_PACKAGE to a role-specific value such as 'service_desk', 'platform_developer', or 'change_manager'. This filters the 150+ tools down to only those relevant to your role, making the interface much more manageable.
Frequently Asked Questions about ServiceNow MCP
What is ServiceNow MCP?
ServiceNow MCP is a Model Context Protocol (MCP) server that most advanced & comprehensive servicenow mcp server — 150+ production-ready tools across 17 modules (itsm, itom, hrsd, csm, secops, grc, agile, atf, flow designer, now assist, and more). supports multi-instance management, four-tier permission co It connects AI assistants to external tools and data sources through a standardized interface.
How do I install ServiceNow MCP?
Install via npm with the command: npx -y @aartiq/servicenow-mcp. Then add the server configuration to your AI client's JSON config file (e.g., claude_desktop_config.json or .cursor/mcp.json).
Which AI clients work with ServiceNow MCP?
ServiceNow MCP works with all major MCP-compatible AI clients including Claude Desktop, Claude Code, Cursor, VS Code (GitHub Copilot), Windsurf, and Cline.
Is ServiceNow MCP free to use?
Yes, ServiceNow MCP is open source and available under the MIT License license. You can use it freely in both personal and commercial projects.
ServiceNow MCP Alternatives — Similar Business Applications Servers
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