FreeScout
An MCP (Model Context Protocol) server for FreeScout helpdesk ticket management and workflow automation. This server provides tools to interact with FreeScout tickets, analyze issues, manage responses, and integrate with Git workflows.
What is FreeScout?
FreeScout is a Model Context Protocol (MCP) server that allows AI assistants like Claude, Cursor, and VS Code to mcp (model context protocol) server for freescout helpdesk ticket management and workflow automation. this server provides tools to interact with freescout tickets, analyze issues, manage responses, a...
An MCP (Model Context Protocol) server for FreeScout helpdesk ticket management and workflow automation. This server provides tools to interact with FreeScout tickets, analyze issues, manage responses, and integrate with Git workflows.
This server falls under the Business Applications category on MCPgee, the world's largest MCP server directory with 33,000+ servers.
Features
- An MCP (Model Context Protocol) server for FreeScout helpdes
Use Cases
Maintainer
Works with
Installation
Manual Installation
npx mcp-freescoutConfiguration
Configuration Details
claude_desktop_config.json
Performance
Response Metrics
Resource Usage
How to Set Up and Use FreeScout
The FreeScout MCP Server connects AI assistants to your self-hosted FreeScout helpdesk, enabling them to retrieve, analyze, create, and update support tickets through natural language. It exposes eight purpose-built tools covering ticket retrieval, issue classification, draft reply generation with Markdown-to-HTML conversion, customer context lookup, and internal note posting. Support teams and developers use it to accelerate ticket triage, auto-draft responses, and integrate helpdesk workflows with AI agents without leaving their AI client.
Prerequisites
- Node.js 18 or higher installed
- A running FreeScout instance with API access enabled
- A FreeScout API key generated from the FreeScout admin panel
- An MCP-compatible client such as Claude Desktop or Cursor
Obtain your FreeScout API key
Log into your FreeScout admin panel, navigate to API settings, and generate an API key. Note your FreeScout instance URL (e.g., https://support.example.com) as you will need both values for configuration.
Add the server to your MCP client configuration
Add the FreeScout MCP server entry to your claude_desktop_config.json. The server runs via npx so no local installation is required — it downloads and executes the latest version on first run.
{
"mcpServers": {
"freescout": {
"command": "npx",
"args": ["@verygoodplugins/mcp-freescout@latest"],
"env": {
"FREESCOUT_URL": "https://support.example.com",
"FREESCOUT_API_KEY": "your-api-key-here",
"FREESCOUT_DEFAULT_USER_ID": "1"
}
}
}
}Restart your MCP client
Restart Claude Desktop (or your MCP client) to load the FreeScout server. The following tools will become available: freescout_get_ticket, freescout_analyze_ticket, freescout_search_tickets, freescout_create_draft_reply, freescout_get_ticket_context, freescout_update_ticket, freescout_add_note, and freescout_get_mailboxes.
Retrieve and analyze a ticket
Use freescout_get_ticket to fetch a ticket by ID, then freescout_analyze_ticket to classify the issue type, identify root cause, and determine whether it is a bug, feature request, or third-party issue.
Draft and post a reply
Use freescout_get_ticket_context to get customer details for personalization, then freescout_create_draft_reply to generate a Markdown reply that is automatically converted to HTML when saved.
Search and filter tickets
Use freescout_search_tickets to query tickets by status, assignee, or time range. Relative time strings like '7d', '24h', and '30m' are supported in the updatedSince parameter.
FreeScout Examples
Client configuration
Add this block to claude_desktop_config.json (macOS: ~/Library/Application Support/Claude/claude_desktop_config.json).
{
"mcpServers": {
"freescout": {
"command": "npx",
"args": ["@verygoodplugins/mcp-freescout@latest"],
"env": {
"FREESCOUT_URL": "https://support.example.com",
"FREESCOUT_API_KEY": "your-api-key-here",
"FREESCOUT_DEFAULT_USER_ID": "1"
}
}
}
}Prompts to try
After connecting the FreeScout MCP server, try these prompts in Claude Desktop.
- "Get the details and conversation history for ticket #4521"
- "Analyze ticket 4521 and classify whether it's a bug, feature request, or configuration issue"
- "Search for all unassigned active tickets updated in the last 7 days"
- "Draft a friendly reply to ticket 4521 acknowledging the issue and asking for additional logs"
- "Add an internal note to ticket 4521 saying this needs backend review"Troubleshooting FreeScout
API calls return 401 Unauthorized
Verify your FREESCOUT_API_KEY is correct and that the FreeScout API module is enabled in your FreeScout admin panel under Modules. The API key must belong to a user with permissions to view and update conversations.
freescout_create_draft_reply saves the reply but formatting is broken
The server automatically converts Markdown to HTML before saving. Avoid mixing raw HTML with Markdown in your reply text, as this can produce unexpected rendering. Write the reply using only Markdown syntax.
freescout_search_tickets returns no results even though tickets exist
Check that the FREESCOUT_URL is your instance's root URL without a trailing slash and that the API is accessible from the machine running the MCP server. Also verify that the status and assignee filter values match the options in your FreeScout configuration.
Frequently Asked Questions about FreeScout
What is FreeScout?
FreeScout is a Model Context Protocol (MCP) server that mcp (model context protocol) server for freescout helpdesk ticket management and workflow automation. this server provides tools to interact with freescout tickets, analyze issues, manage responses, and integrate with git workflows. It connects AI assistants to external tools and data sources through a standardized interface.
How do I install FreeScout?
Follow the installation instructions on the FreeScout GitHub repository. Clone the repo, install dependencies, and add the server config to your AI client.
Which AI clients work with FreeScout?
FreeScout works with all major MCP-compatible AI clients including Claude Desktop, Claude Code, Cursor, VS Code (GitHub Copilot), Windsurf, and Cline.
Is FreeScout free to use?
Yes, FreeScout is open source and available under the GPL-3.0 license. You can use it freely in both personal and commercial projects.
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