Autotask
Provides AI assistants with direct access to Autotask PSA for MSP operations. Enables natural language interaction for ticket management, time logging, company lookups, project tracking, and billing review through 39 comprehensive tools.
What is Autotask?
Autotask is a Model Context Protocol (MCP) server that allows AI assistants like Claude, Cursor, and VS Code to provides ai assistants with direct access to autotask psa for msp operations. enables natural language interaction for ticket management, time logging, company lookups, project tracking, and billing r...
Provides AI assistants with direct access to Autotask PSA for MSP operations. Enables natural language interaction for ticket management, time logging, company lookups, project tracking, and billing review through 39 comprehensive tools.
This server falls under the Business Applications category on MCPgee, the world's largest MCP server directory with 33,000+ servers.
Features
- Provides AI assistants with direct access to Autotask PSA fo
Use Cases
Maintainer
Works with
Installation
Manual Installation
npx autotask-mcp-serverConfiguration
Configuration Details
claude_desktop_config.json
Performance
Response Metrics
Resource Usage
How to Set Up and Use Autotask
The Autotask MCP Server gives AI assistants direct access to Autotask PSA (now part of Kaseya) through 39 purpose-built tools covering the full MSP operational lifecycle — from ticket creation and time logging to project management, billing review, and contract lookups. It authenticates using Autotask's API credentials and automatically resolves internal IDs to human-readable names, making AI responses about tickets and companies immediately understandable. Managed service providers use it to let technicians query ticket queues, log time, create service tickets, and review billable hours through natural language without leaving their AI client.
Prerequisites
- An Autotask PSA account with API access enabled
- Autotask API credentials: username (email), secret key, and integration code from the Autotask admin portal
- Node.js 18 or higher (for npx-based installation) or Docker
- An MCP-compatible client such as Claude Desktop or Claude Code
Obtain Autotask API credentials
In your Autotask admin portal, create or retrieve an API user. You need three values: the API user's email address (AUTOTASK_USERNAME), their secret key (AUTOTASK_SECRET), and the integration code associated with your API application (AUTOTASK_INTEGRATION_CODE).
Add the server to Claude Code via CLI
The quickest way to install is via Claude Code's mcp add command. This registers the server and stores credentials in your Claude Code profile.
claude mcp add autotask-mcp \
-e [email protected] \
-e AUTOTASK_SECRET=your-secret \
-e AUTOTASK_INTEGRATION_CODE=your-code \
-- npx -y github:wyre-technology/autotask-mcpOr configure Claude Desktop manually
Alternatively, add the server directly to claude_desktop_config.json for use with Claude Desktop. Credentials are passed as environment variables in the env block.
{
"mcpServers": {
"autotask": {
"command": "npx",
"args": ["-y", "github:wyre-technology/autotask-mcp"],
"env": {
"AUTOTASK_USERNAME": "[email protected]",
"AUTOTASK_SECRET": "your-secret",
"AUTOTASK_INTEGRATION_CODE": "your-integration-code"
}
}
}
}Or deploy via Docker for HTTP transport
For shared team deployments or remote access, run the server as a Docker container on port 8080 with HTTP transport instead of stdio.
docker run -d \
--name autotask-mcp \
-p 8080:8080 \
-e AUTOTASK_USERNAME="[email protected]" \
-e AUTOTASK_SECRET="your-secret" \
-e AUTOTASK_INTEGRATION_CODE="your-code" \
ghcr.io/wyre-technology/autotask-mcp:latestRestart your MCP client and verify
Restart Claude Desktop or reload Claude Code. All 39 Autotask tools should appear. Test connectivity by asking Claude to search for companies or check ticket queues.
Autotask Examples
Client configuration
claude_desktop_config.json entry for the Autotask MCP server using npx with credentials in the env block.
{
"mcpServers": {
"autotask": {
"command": "npx",
"args": ["-y", "github:wyre-technology/autotask-mcp"],
"env": {
"AUTOTASK_USERNAME": "[email protected]",
"AUTOTASK_SECRET": "your-api-secret",
"AUTOTASK_INTEGRATION_CODE": "your-integration-code"
}
}
}
}Prompts to try
Example prompts for MSP technicians using Autotask through Claude.
- "Show me all open high-priority tickets assigned to me"
- "Create a ticket for Acme Corp: their Office 365 email is down, priority 1"
- "Log 1.5 hours of remote support time against ticket #45231"
- "Search for all projects for client Contoso that are currently in progress"
- "What are the billable items logged this week that haven't been invoiced yet?"Troubleshooting Autotask
API returns 401 Unauthorized on first connection
Double-check all three credentials: AUTOTASK_USERNAME must be the API user's email (not a regular user), AUTOTASK_SECRET is the API secret key (not the user's password), and AUTOTASK_INTEGRATION_CODE must match the integration registered in Autotask Admin > Extensions & Integrations > Developer API.
Rate limit errors appearing during bulk operations
Autotask enforces approximately 10,000 requests per hour with a 3-thread concurrency limit per API user. Spread bulk operations over time or create a dedicated API user for the MCP server to get its own rate limit quota.
Company or resource names showing as numeric IDs instead of names
The server includes automatic ID-to-name resolution with a 30-minute cache. If names are showing as IDs, the cache may be cold — wait for the first successful lookup to populate it, or restart the server to force a fresh cache build.
Frequently Asked Questions about Autotask
What is Autotask?
Autotask is a Model Context Protocol (MCP) server that provides ai assistants with direct access to autotask psa for msp operations. enables natural language interaction for ticket management, time logging, company lookups, project tracking, and billing review through 39 comprehensive tools. It connects AI assistants to external tools and data sources through a standardized interface.
How do I install Autotask?
Follow the installation instructions on the Autotask GitHub repository. Clone the repo, install dependencies, and add the server config to your AI client.
Which AI clients work with Autotask?
Autotask works with all major MCP-compatible AI clients including Claude Desktop, Claude Code, Cursor, VS Code (GitHub Copilot), Windsurf, and Cline.
Is Autotask free to use?
Yes, Autotask is open source and available under the Apache-2.0 license. You can use it freely in both personal and commercial projects.
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